CUSTOMER SERVICE

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Our focus is on delivering the best possible experience for our partners. We are obsessed with making sure our partners are able to focus on their business while proud to be partners with us.

NPS’s customer service guideline:

Customer-Centric 

Your company’s success is our success. NPS’s sole focus is your company’s payroll and HR needs: that is our commitment to all of our partners so that you’re able to focus on your business. After our onboarding process we are always easily accessible and proactive in our service looking to anticipate your business needs. 

Knowledgeable Support 

We don’t have a call center. The NPS specialist you work with has a deep knowledge of your company’s needs and its payroll process. We understand payroll front to back, are proactive in assisting your company, and are here if your company needs a sounding board.

Affordable Service 

We believe payroll shouldn’t be a burden on your company’s time or resources. We promise to provide service with affordable and straightforward pricing. We never include hidden fees or extra monthly charges for tax services because we believe that to be a standard part of the payroll process.

Accuracy

Paying employees in an accurate fashion is an important part of employee satisfaction and retention. We understand this and won't let payroll mishaps happen.

Timeliness 

They say time is money and we believe that. We follow your timeline and payment schedule while you focus on your business. You won't ever have to worry about us meeting your needs because we'll be there for you when you need it. 

No Hassles or Complications

We strive to anticipate our customers needs and make helpful suggestions accordingly. If you find yourself needing assistance, we are easily accessible by phone at 844-889-5737. You’ll find our welcoming, solution-oriented representatives eager to help. We genuinely care and want to provide the best solutions possible for your business.